|
International Order Information
en francais
en espanol
Currently, orders submitted online can be shipped to over 80 international destinations. Click here to view these destinations. Shipping Rates For international shipping, just visit our international page at http://intl.wetseal.com, select your country and currency, and add items to your shopping bag then click on the ‘check out’ button. We will calculate and guarantee the lowest possible order total in your selected currency, including any applicable duties, and taxes as determined by the destination country’s customs authority. Gift Cards Unfortunately, gift cards are not available for sale or redemption on international orders. All Gift Card purchases must go through the US shipping site. Fashion Insider Unfortunately, our loyalty cards are not available for sale or redemption on international orders. All loyalty purchases must go through the US shipping site. Returns & Exchanges Click Here to See the US Return Policy
How to Return Your Purchase USPS will not be available, and FedEx may not be available in certain countries. Merchandise should not be returned to the address located on the Wet Seal invoice but rather to the address provided within the RMA. Please Note: Duty & Tax Duty, customs tariffs and VAT are set by local government and determined based on a combination of the country of origin or manufacturing of the goods being purchased, and the classification of that merchandise in accordance with a harmonized system adopted and used by the local government. The amount of applicable duty, tariffs and taxes will vary and will be determined and guaranteed by FiftyOne (the company that partners with Wetseal.com to handle online international shipping) during your checkout. Frequently Asked Questions Can my order be delivered internationally? Yes. Through our partnership with FiftyOne, we are pleased to provide an enhanced international shopping experience for customers in over 90 countries! International shoppers now get the benefit of seeing product prices in their local currency, guaranteed order totals, cost-effective international shipping and much more! For a list of available shipping countries and shopping currencies, please visit our international page at http://www.wetseal.com/content.jsp?pageName=IntlShipping. What is FiftyOne? FiftyOne is a global ecommerce solution that Wet Seal has partnered with that allows Wet Seal to present our international shoppers with product prices in the currency of your choice, aggressive international shipping costs and the lowest possible guaranteed order total. The solution allows our international customers to buy from us with certainty. How will I know how much my order will cost? Just add items to your shopping bag and click on the checkout button. FiftyOne will calculate and display a guaranteed order total in your preferred currency, including all shipping costs from our warehouse(s) in the U.S. to your selected international destination, and any applicable duties and taxes imposed by the customs and revenue authorities in the destination country. Are there any additional costs that will be due upon receipt of my order? No. When you use the FiftyOne global checkout, you will be provided with a guaranteed order total in your preferred currency. The order total presented will be the exact amount that you will be billed by FiftyOne. There will never be any additional costs billed upon delivery or due as C.O.D. charges. What currencies do you support? Currently, we support billing in CAD, AUD, EUR, GBP, HKD, PHP, SGD, THB, CZK, DKK, EEK, HUF, LVL, LTL, PLN, SEK, KWD, OMR, QAR, ZAR, TRY, AED, NZD, KRW, TWD, ARS, BRL, CLP, COP, EGP, INR, ILS, JPY, MXN, NOK, PEN, SAR, CHF, UAH, VEF and USD. For more information, please visit our international page at http://www.wetseal.com/content.jsp?pageName=IntlShipping. I live in the U.S.; can I ship an order to an international destination but pay in U.S. Dollars (USD)? Yes. You can choose to ship your order to any international destination that is currently available online, but pay in USD using a U.S. credit card. What payment options do you support? For international orders, we currently only accept Visa, MasterCard and PayPal with additional payment options coming soon. What are my international shipping options? Below is a summary of expected delivery times for international orders. You will be quoted a specific delivery time at the time of checkout that is based on your selected destination country and the shipping methods available for the items in your shopping bag. You can click here (link to landing page with all 81 countries) to view the carrier for your destination. International Delivery Times
How much does international shipping cost? International shipping is calculated based on a number of factors including the desired service level (Standard/Express), the number of items you are purchasing, the weight of the items and the destination country/region. International shipping will be calculated and guaranteed during checkout based on the items you are purchasing and your shipping destination. When am I billed? Your credit card will be billed by FiftyOne at the time your package(s) leave the U.S. How much duty and taxes are charged on international orders? Duty (or customs tariffs) is set by the destination country customs authorities and is determined based on a combination of the country of origin or manufacturing of the goods being purchased, and the classification of that merchandise in accordance with a harmonized system adopted and used by the countries that FiftyOne supports. Value Added Tax (VAT) rates are set by the destination country. You will be able to view the guaranteed total amount of applicable duty and tax/VAT for your order during checkout. Are there any items that cannot ship to my country because they are restricted? If, for some reason, there are any items that cannot be exported from the U.S. and/or imported into your destination country selection, we will notify you during the checkout process. Do you ship to U.S. military addresses (APO/FPO)? Orders shipping to U.S. military addresses should go through our domestic checkout, as they are not subject to the same costs and logistics flows as our other international orders. To do this, you should shop as if shipping to an address within the U.S. What will my credit card statement say? Your credit card will be billed by FiftyOne and your credit card statement will read “51*WET SEAL” where 51 denotes the FiftyOne network. Who should I contact if I have questions regarding my international order after I have made a purchase? Please contact us at 949.206.4988 or email us at customerservice@wetseal.com and we’ll be more than happy to assist you with any questions relating to your international order. Can I purchase or redeem international gift cards? Unfortunately, we do not currently support the sale of gift cards to international customers or the redemption of gift cards for internationally-shipped orders. What is your return policy for international orders? Please see below for our return policy. Returns & Exchanges Click Here to See the US Return Policy
How to Return Your Purchase
Please Note: |
EL08-Fri Mar 12 01:49:53 PST 2010